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  • Writer's pictureJohn Frye

Did I hear that right?

Updated: Jun 21, 2022

Are you still checking your voicemail on your desk phone?

If so, you may want to try our voicemail to email feature. You and your staff may be more responsive, flexible, and available to clients and prospects by using our voicemail to email cloud phone system capability.

Voicemail to email is a function included in most business phone systems that records a voicemail as an audio file (.mpg or .wav format) and transmits it to an email address. The receiver can then download the file directly from their email and play it on their smartphone or PC using a media player. Voicemail to email is one of our most popular features.


The time and date of the message, as well as caller ID information, are usually included in voicemail emails.

This feature can be used in a variety of ways, depending on your own preferences:

  • You'll get an email with a recording attached: Your inbox will receive an email notification with the new voicemail message attached as a .wav or .mp3 file. The message will also be preserved in your voicemail box, allowing you to retrieve it later.

  • Received an email with a recording attached, but no recording was saved: Your inbox will receive an email notification with the new voicemail message attached. The voicemail message file is immediately erased from your voicemail box when the email is sent.

  • Receive email just (no attachments): You will receive an email notification that a new message has arrived in your voicemail box.

  • In addition to the usual dial-in phone approach, you can listen to and delete recordings using a web-based interface.



The average American worker spends 6.3 hours a day checking work emails. Why not take advantage of that drain on resources by placing your customer’s voicemail messages right into your employees’ inboxes, where they won’t be missed?

Waiting for your workplace desktop phone to light up with a voicemail notification is an alternative. Most people, at least at first, are unaware of this notification.

Employees who use their desk phones frequently may notice the indication, but they must be near their phone in order to call their voicemail boxes, enter their PINs, and travel through the maze of recordings in order to hear the message. As a result, voicemail to email makes receiving and listening to voicemail recordings much easier.


You can respond to a voicemail message faster if you receive it as soon as possible. Your team's response time when contacting clients and prospects will be substantially improved.

Waiting too long to call back a consumer, on the other hand, can destroy the caller's excitement. Your staff should respond within 10 to 15 minutes if a caller leaves a voicemail. Your team members will be able to notice the new voicemail within minutes if you use voicemail to email.

You may need to set your phone to do not disturb mode in some circumstances (DND). If you do not have call forwarding set up to an external number, phone calls will be automatically routed to your voicemail box. You can be notified of new voicemail messages right away with voicemail to email. Even if you are unable to return the call immediately, you may be able to send the caller a quick email acknowledging receipt of her message and promising to react fully later.


Voicemail to email extends the portability of your voicemail box. Your voicemail recordings go wherever your email can go when you use voicemail to email. Smartphones, PCs, and tablets may all access your voicemails.

This function is a must-have for remote workers. Voicemail to email's mobility allows your employees to be more connected to your company. Voicemail to email can be useful if a presentation slide needs to be modified at the last minute with particular directions.


Voicemail to email is also a great archive tool. You can save voicemail attachments in an email folder or download them to your computer, smartphone, or tablet. The voicemail to email feature can automatically build a full archive of your recordings if you work in an area that demands archiving or simply wish to retain extensive records.

In the file name, most providers include the time and date of the voicemail message, as well as caller ID information. This makes it easy to sort and filter the recordings. A voicemail recording usually takes up only a few gigabytes of space. You can transmit voicemail recordings straight to a cloud storage account via a custom email address using third-party systems like DropBox.

Set up call recording to record your phone calls as well as your voicemails and save them to a cloud storage provider for more detailed documentation.

If you run a call center or a firm that receives voicemail from consumers, you might want to explore allowing your agents to receive voicemail through email. Customers and prospects will appreciate how responsive, adaptable, and available you and your team are with this functionality.


Visual voicemail, an interface that allows you to manage your messages, has become popular thanks to smartphones. Although this is not the same as voicemail to email, it offers many of the same time-saving benefits. Visual voicemail, on the other hand, usually refers to a voicemail program installed on your phone or computer, or running in your browser, that allows you to view, play, and erase messages. With voicemail to email, your email inbox and media player of choice serve as your "interface" for managing voicemail.


Voicemail transcription, a service that converts your voicemail into text, is another prevalent voicemail option (using human-listening or machine-listening). This capability is sometimes used in conjunction with voicemail to email, which allows you to receive both text and audio copies of your voicemail file in your email. It's also sometimes combined with visual voicemail, allowing you to read your voicemail right in the visual voicemail program.


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